Opens in a new tab
Skip to Content
Authorized by the Insurance Commission to act as an Insurance Agent.
Let’s talk about your options.
0906 801 0471
Claims Assistance

When you need support, start here.

We’ll help you understand the next steps and documents for your insurance claim.
01

Check your policy

Locate your policy number and insurer, and review the claim reporting instructions.

02

Prepare the details

Keep a record of the incident and any supporting documents relevant to your claim.

03

Ask for assistance

Contact us for guidance. Your insurer assesses the claim under your policy terms.

Prepare your documents

What might
you need?

Requirements vary by insurer and claim. These are starting points, not a complete checklist.

Have your policy details, vehicle registration and driver information ready. The insurer may request an incident report, photos, a repair estimate, or other supporting documents.

Prepare your policy details, incident description, photographs, and a list of affected property. Confirm any additional reports required by the insurer.

Prepare your member or policy details and relevant billing or medical documents. Follow your provider’s authorization and reimbursement instructions.

Contact the insurer or agency for the appropriate claim form and document list for the event. Requirements differ by benefit and claimant.

Talk to us

Let’s take the
next step together.

For emergencies, contact emergency services or your insurer’s assistance line first.

Contact our team

Share your claim details and upload the documents you have. Every upload is optional. You can send this form without any files.

Which claims do you need help with?

Select all that apply to the incident.

Your policy and contact details

Use the insured vehicle’s details. We’ll send the acknowledgement to the email address below.

Optional uploads: PDF, JPG/JPEG, or PNG. Up to 5.0 MB per file, 15.0 MB total, and 20 files across the form.

A. Own Damage Claim (OD)

Your OD claim is your claim on your own vehicle.

DEDUCTIBLE
Your initial share applicable to this claim.
PARTICIPATION
Your depreciation share on any parts replaced, for vehicles 3 years old or older.

Your details and any selected files are emailed to our team for claims assistance. We’ll also email you an acknowledgement. Privacy notice

A little guidance can make
a big difference.

Tell us what you want to protect. We’ll help you understand your next step.

Let’s talk